istana1 Casino & Sportsbook Service Notice

Online gaming and sportsbook services operate under different legal frameworks across regions. We at istana1 provide an entertainment platform available only where local law permits. This notice explains our service scope, your responsibilities as a user, and the jurisdictions in which we operate.

Our istana1 service includes slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets covering Liga 1, Piala Indonesia, Piala AFF, and esports coverage. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use of istana1 comply with the laws of their own jurisdiction.

By accessing istana1, you acknowledge that you have read this notice and understand the legal restrictions that apply to your use of our platform. If you are unsure whether our service is available in your location, contact our support team before creating an account.

Service Availability and Jurisdiction

We at istana1 operate a platform available only in jurisdictions where online gaming and sportsbook services are legally permitted. Our service is not available to users in jurisdictions where online wagering is prohibited by law. We do not claim to be licensed in any specific country, nor do we represent that our service is legal in any particular jurisdiction.

Users in supported regions—including Jakarta, Surabaya, Bandung, Medan, and Semarang—may access istana1 subject to local law. However, each user is solely responsible for determining whether their use of istana1 complies with the laws of their own jurisdiction. We recommend that you consult local legal resources or a qualified attorney if you are uncertain about the legality of online gaming in your area.

Account eligibility on istana1

To create an istana1 account, you must be at least 18 years old and a resident of a jurisdiction where our services are available. You must provide accurate personal information during account registration. We reserve the right to verify your identity and location at any time, and to suspend or close your account if we determine that you are accessing istana1 from a prohibited jurisdiction or if you have provided false information.

Your istana1 account is personal and non-transferable. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. We are not liable for unauthorized access to your account if you have failed to protect your password or if you have shared your credentials with another person.

Jurisdiction

The legal territory in which you reside and where online gaming may or may not be permitted by local law.

Service availability

istana1 is available only where local law permits; users must verify legality in their own jurisdiction.

User responsibility

Each user is responsible for ensuring their use of istana1 complies with applicable local law.

Legal Disclaimers and User Obligations

We at istana1 do not represent that our service is legal in any jurisdiction. We do not hold licenses from any government or regulatory body, nor do we claim to be regulated by any authority. Our platform operates under the assumption that users access istana1 only from jurisdictions where such access is legal. If you access istana1 from a jurisdiction where online gaming is prohibited, you do so at your own legal risk, and we are not responsible for any legal consequences you may face.

Our istana1 platform accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major Indonesian banks (mobile banking, local payment, online payment, e-wallet). By depositing funds into your istana1 account, you confirm that you are using your own funds and that the source of those funds is legal. We reserve the right to investigate the source of deposits and to freeze or forfeit funds if we suspect money laundering or other illegal activity.

Data, privacy, and legal inquiries on istana1

Our istana1 privacy policy explains how we collect, use, and protect your personal data. We comply with applicable data protection laws in jurisdictions where we operate. For questions about your data or privacy rights, refer to our privacy policy or contact our support team during business hours (9 AM to 6 PM Jakarta time, Monday to Friday).

If you have legal questions about istana1, our terms of service, or your rights and obligations as a user, contact our legal team at [email protected]. We will respond to legal inquiries within 10 business days. We do not provide legal advice; if you require legal counsel, consult a qualified attorney in your jurisdiction.

Limitation of Liability

We at istana1 provide our platform on an "as-is" basis. We do not guarantee that our service will be uninterrupted, error-free, or secure. We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of istana1, including loss of funds, data loss, or legal consequences resulting from your access to our platform from a prohibited jurisdiction.

Our istana1 service is provided for entertainment purposes only. We do not guarantee any outcome or result from your use of our platform. You acknowledge that gaming and sportsbook activities carry financial risk, and you use istana1 at your own discretion and risk.

If you have questions about this legal notice, our service availability, or your eligibility to use istana1, contact our support team. We maintain multilingual assistance and are available to help clarify our policies and your obligations as a user. Your continued use of istana1 confirms your acceptance of this legal notice and all terms governing our service.