istana1 Privacy Policy

This page describes what we collect when you use istana1 and how we keep that data protected. Our approach to privacy is straightforward: we collect only the information needed to verify your identity, process your deposits and withdrawals, and comply with local law. We do not sell your data to third parties, and we do not use your account activity for marketing purposes outside our platform.

We at istana1 operate an online entertainment service available where local law permits. When you create an account, deposit funds via DANA, e-wallet, mobile banking, or other payment methods, or interact with our slot games, live-dealer tables, and sportsbook, you share certain personal information with us. We treat that information as confidential and apply industry-standard security practices to protect it.

Our privacy policy applies to all users of istana1, regardless of location. If you have questions about how we handle your data, contact our support team during business hours. We respond to privacy inquiries within 5 business days.

What Data We Collect on istana1

We collect your name, email address, phone number, and date of birth when you open an istana1 account. We also collect your payment method details (such as your bank account or e-wallet identifier) when you deposit or withdraw funds. This information is necessary to verify your identity, prevent fraud, and comply with anti-money-laundering regulations in supported jurisdictions.

When you use istana1, we log your account activity—which games you play, how long you play, your deposit and withdrawal history, and your IP address. We use this data to detect unusual patterns, prevent account abuse, and improve our platform's performance. We do not track your activity outside istana1 or share this data with advertisers.

KYC and identity verification on istana1

Before you can withdraw funds from istana1, we require Know Your Customer (KYC) verification. During this process, we ask for a government-issued ID (such as a passport or national ID card), proof of address (a utility bill or bank statement), and a selfie for facial verification. We store these documents securely and use them only to confirm your identity and prevent fraud.

Our KYC process is handled by our support team during business hours (9 AM to 6 PM Jakarta time, Monday to Friday). We typically respond to KYC requests within 24 hours. Once your identity is verified, we retain your documents for the duration of your istana1 account and for a period after account closure as required by law.

Personal data

Information that identifies you, such as your name, email, phone number, and date of birth.

Payment data

Details of your deposits and withdrawals, including the payment method and transaction amount.

Account activity

Records of your gameplay, login times, and IP addresses used to access istana1.

How We Use Your Data

We use your personal data to operate istana1 and provide customer support. Specifically, we use your information to verify your identity, process your deposits and withdrawals, respond to your inquiries, and detect fraudulent activity. We also use your data to comply with legal obligations in jurisdictions where we operate, such as anti-money-laundering and tax reporting requirements.

Our istana1 platform does not use your account data for targeted advertising or marketing outside our service. We may send you service-related emails (such as withdrawal confirmations or account security alerts) and occasional promotional messages about new games or features on istana1, but you can opt out of promotional emails at any time by contacting our support team.

We analyze aggregated, anonymized data to improve istana1's performance and user experience. For example, we may study which games are most popular during Liga 1 matches or Piala AFF tournaments, or how many users access istana1 from Jakarta, Surabaya, or Bandung. This analysis does not identify you personally and helps us serve our users better.

Data Security and Third Parties

We at istana1 use encryption and secure servers to protect your personal data. Our servers may be located outside your jurisdiction, but we apply the same security standards regardless of location. We restrict access to your data to authorized istana1 staff and service providers who need it to operate our platform.

We work with third-party processors to handle payments, verify identities, and detect fraud. These processors are contractually bound to keep your data confidential and use it only for the purposes we specify. We do not share your data with payment processors beyond what is necessary to complete your transaction. For example, when you deposit via DANA, e-wallet, mobile banking, or local payment, we share only your transaction amount and account identifier with the payment provider.

Cookies and tracking on istana1

We use cookies to keep you logged into istana1 and to remember your preferences (such as your language setting or game favorites). These cookies are essential to the platform's function and do not track you across other websites. We do not use third-party tracking cookies or analytics services that would identify you personally.

Our istana1 platform uses session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for up to 12 months. You can disable cookies in your browser settings, but doing so may prevent you from accessing istana1 or using certain features.

Data Retention and Your Rights

We retain your personal data for as long as your istana1 account is active. After you close your account, we keep your data for a minimum of 5 years to comply with anti-money-laundering and tax regulations. We may retain certain data longer if required by law or if there is an ongoing dispute or investigation.

You have the right to request a copy of the personal data we hold about you, to correct inaccurate information, or to request deletion of your account. To exercise these rights, contact our support team at [email protected] or via the in-app chat. We will respond to your request within 10 business days.

Our istana1 service is available only where local law permits. Users in supported jurisdictions such as Jakarta, Surabaya, Bandung, Medan, and Semarang should verify that their use of istana1 complies with local privacy and gaming regulations. We comply with applicable data protection laws in all regions where we operate.